This policy governs the use of promotional codes, discounts, vouchers, and special offers (“Offers” or “Coupons”) provided by MasalaKart.in. By using a Coupon, you agree to these terms.
1. General Coupon Terms
- Single Use: Unless explicitly stated otherwise (e.g., in a specific recurring promotion), all coupons are intended for single use per customer account.
- Validity: All Coupons are valid only for the period specified in the offer. After the expiration date, the coupon will automatically become invalid and cannot be redeemed or reinstated.
- Non-Transferable: Coupons are non-transferable and may not be resold, exchanged for cash, or combined with other promotional offers, discounts, or wholesale pricing unless explicitly permitted.
- Minimum Purchase: Many Coupons require a specified minimum purchase amount, excluding taxes and shipping costs, to be valid.
2. Redeeming and Restrictions
A. Application
- Coupons must be applied at the time of checkout in the designated field. Discounts cannot be applied to orders retroactively (after the order has been placed).
- If a Coupon is not applied correctly due to technical error, please contact us before completing your purchase.
B. Exclusions
- Shipping & Tax: Discounts generally apply only to the product subtotal and do not cover shipping costs or applicable taxes, unless the specific promotion is for “Free Shipping.”
- Product Exclusions: Certain products, such as bundled items, gift cards, or specific premium/limited-edition spices, may be excluded from general discount offers. Any exclusions will be noted in the terms of the specific promotion.
C. Order Changes & Cancellations
- If an item purchased with a Coupon is returned for a refund, the refund amount will be equal to the amount paid after the discount was applied (not the full retail price).
- If a Coupon code becomes invalid or expires during the period of a refund or re-order, the discount cannot be re-applied.
3. Price Adjustments and Errors
- Price Protection: We generally do not offer price protection or apply discounts to previous purchases if a promotional offer is introduced after your order was placed.
- Coupon Errors: We reserve the right to refuse or cancel any order or coupon usage if the discount applied was clearly a result of a technical error, typographical error, or fraudulent activity. If this occurs, we will contact you immediately to clarify the error and process the order at the correct price or cancel it.
4. Special Promotions and Sales
- “Buy X Get Y Free” Offers: These are generally based on the lowest-priced item in the qualifying group.
- Tiered Discounts (Example): Tiered discounts (e.g., 10% off **₹**5,000, 15% off **₹**10,000) mean only the single highest applicable discount tier can be used per transaction.
5. Termination of Offers
MasalaKart.in reserves the right to modify, revoke, or terminate any Coupon or Offer at any time without prior notice. This includes discontinuing a promotion early if fraud is suspected or if unexpected high volume jeopardizes inventory or fulfillment capacity.
6. Contact Information
For any clarification regarding a specific offer or this policy, please contact us:
Email: help@masalakart.in